Skip to main content
A transfer is the movement of funds between a bank account and a blockchain wallet — on-ramp or off-ramp. Every transfer passes through a defined set of statuses from initiation to final settlement or return.

​
Status definitions

StatusDescriptionClient action required?
pendingFundingPythas is waiting to receive funds from the client. Applies to incoming wire, ACH, or stablecoin deposits.Yes — send funds
pendingReviewTransfer data needs further confirmation. Typically resolves within hours. Pythas will contact the client within 24 hours if not resolved.Standby
fundsReceivedPythas has received the funds and is preparing to process the transfer.No
processingConversion and settlement in progress via OTC Liquidity Provider and banking partners.No
succeededTransfer complete. Funds delivered to destination wallet or bank account.No
returnedTransfer was returned by the destination bank. Funds will be returned to the client.Contact Pythas
failedTransfer failed. Funds will be returned to the client as a refund.Contact Pythas
pendingRefundInfoPythas needs additional information to process the refund.Yes — provide details
refundedFunds successfully returned to the client originating account.No
failedPreconditionTransfer failed because the client provided invalid information.Contact Pythas

​
Status lifecycle

pendingFunding → fundsReceived → processing → succeeded
                                           ↘
                                            returned / failed → pendingRefundInfo → refunded

​
Return and refund policy

When a transfer cannot be completed, Pythas initiates a return to the originating account.
ScenarioReturn timelineNotes
Bank-rejected wire (wrong account number)3-5 business daysCorrespondent bank processing time applies
Compliance hold — resolvedSame day as releaseClient notified by compliance team
Compliance hold — unresolvedUp to 30 business daysSubject to regulatory review obligations
Failed on-chain delivery (wrong address)Case by caseOn-chain errors may be irreversible
ACH return2-5 business daysStandard ACH return window per NACHA rules
PIX / SPEI / SEPA return1-3 business daysVia Local Rail Partner — timeline varies by corridor
If your transfer enters pendingRefundInfo status, contact info@pythas.io immediately with your corrected banking details. Delays in providing information will extend the return timeline.